APA Style

Harkess, S., Wherly, M. (1984). You're welcome! : English for hotel reception . Great Britain: Published in association with the British Council and the Centre for British Teachers (by) Edward Ar.

MLA Style

Harkess, Shiona., Wherly, Michael. "You're welcome! : English for hotel reception". Great Britain: Published in association with the British Council and the Centre for British Teachers (by) Edward Ar, 1984. Text.