APA Style
Susan$h5, N, ,., Derek$h5, N, ,. (2000).
Delighting your customers: keep your customers coming back, time and time again .
:
HowTo Books.
MLA Style
Susan$h5, Nash, ,., Derek$h5, Nash, ,.
"Delighting your customers: keep your customers coming back, time and time again".
:
HowTo Books,
2000.
Text.