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Real Time: preparing for the age of the never satisfied customer

McKenna, Regis - Personal Name;

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Series Title: -
Call Number: LEN 658.406 MCK
Publisher: Boston, Mass. : Harvard Business School Press., 1997
Collation: xi, 204 p. : ill. ; 21cm.
Language: English
ISBN/ISSN: 0875849342
Classification: 658.406
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