APA Style

Tjiptono, F., Chandra, G. (2007). Service, quality & satisfaction (Ed. ke- 2). LondonEntertainment Today: Macmillan..

MLA Style

Tjiptono, Fandy., Chandra, Gregorius. "Service, quality & satisfaction". Ed. ke- 2 LondonEntertainment Today: Macmillan., 2007. Text.