APA Style

Alford, J., O'Flynn, J. (2012). Rethinking public service delivery :managing with external providers . Basingstoke [UK] :: Palgrave Macmillan,.

MLA Style

Alford, John,., O'Flynn, Janine.. "Rethinking public service delivery :managing with external providers". Basingstoke [UK] :: Palgrave Macmillan,, 2012. Text.