APA Style
Tjiptono, F., Chandra, G.
(2011).
Service, quality and satisfaction
(
Ed. 3)
.
Yogyakarta:
Penerbit ANDI.
MLA Style
Tjiptono, Fandy., Chandra, Gregorius.
"Service, quality and satisfaction".
Ed. 3
Yogyakarta:
Penerbit ANDI,
2011.
Text.