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Quality: from customer needs to customer satisfaction

Bergman, Bo - Personal Name; Klefsjo, Bengt - Personal Name;

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Perpustakaan Kemendikdasmen LEN 658.812 BER

000129701

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Series Title: -
Call Number: LEN 658.812 BER
Publisher: : McGraw-Hill., 1994
Collation: 478 p.: ill., 23 cm
Language: English
ISBN/ISSN: 0077090166
Classification: 658.812
Content Type: -
Media Type: -
Carrier Type: -
Edition: -
Subject(s): Pelanggan, Pelayanan
Specific Detail Info: -
Statement of Responsibility: -

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