Includes bibliographical references (p. 271-303) and indexes.; Machine generated contents note: 1.Mapping the Changing Landscape of Public Service Delivery -- The evolution of non-governmental service provision -- Service delivery, implementation and achi
N. Bhaskara Rao.
Formerly CIP.; Uk; Includes bibliographical references and index.; Machine generated contents note: 1.Towards the Inevitable -- 2.Societal Values and Expectations -- 3.Politicians -- 4.The Media -- 5.Leadership -- 6.Employees -- 7.Organisational Values --